07 Heaven Design Ltd
Company No: 6269491 | VAT No: 919 295 881
Cumberland House, 24-28 Baxter Avenue, Southend-On-Sea, Essex, SS2 6HZ
Trading as 07 Heaven Systems and 07 Heaven Marketing
Last updated: April 2026
1. Definitions
“07 Heaven”, “we”, “us”, and “our” refers to 07 Heaven Design Ltd (Company No: 6269491).
“Client”, “you”, and “your” refers to the individual or business entity engaging 07 Heaven for services.
“Services” refers to any work undertaken by 07 Heaven for the client across all service lines, including but not limited to automation builds, CRM implementation, systems consultancy, website development, marketing strategy and execution, content production, lead generation, hosting, and ongoing retainer work. These terms apply equally whether the work is delivered under the 07 Heaven Systems or 07 Heaven Marketing service lines.
“Proposal” refers to the written document outlining the scope, deliverables, timeline, and investment for a specific engagement.
“Agreement” refers to the combination of these terms and conditions and the signed proposal for each engagement.
2. Acceptance
By signing a proposal, making payment, or instructing 07 Heaven to commence work, the client accepts these terms in full. These terms apply to all current and future work between 07 Heaven and the client unless explicitly varied in writing and signed by both parties.
These terms are signed once at the start of the client relationship and apply to all subsequent engagements across all 07 Heaven service lines. A client who starts with a systems engagement and later adds marketing services does not need to sign these terms again. Individual proposals reference these terms but do not repeat them.
3. Scope of Work
The scope of each engagement is defined in the relevant proposal. 07 Heaven will deliver the work described in the proposal to a professional standard.
Any work outside the agreed scope will be quoted separately before being started. 07 Heaven will never begin work that incurs additional cost without the client’s written approval. Additional work is charged at the hourly rate stated in the proposal or, where no rate is stated, at our standard rate of £150 per hour or £1,200 for a block of 10 hours.
3.1 Use of subcontractors
07 Heaven may use subcontractors, freelancers, or specialist third parties in the delivery of services. 07 Heaven remains fully responsible for the quality and standard of all work delivered, regardless of whether it is performed by an employee, subcontractor, or other resource. All subcontractors and freelancers engaged by 07 Heaven are bound by confidentiality obligations at least as protective as those in section 8 of these terms.
4. Payment Terms
4.1 First project
50% deposit is due on signing, with the remaining 50% due on delivery. Delivery is defined as the fulfilment of the scope conditions stated in the proposal and the client’s confirmation of satisfaction.
4.2 Subsequent projects
Full payment is due on signing.
4.3 Retainers
Monthly payment is taken on the 1st of each month. The minimum term is stated in the relevant proposal. Either party may terminate a retainer by providing 30 days’ written notice, effective after the initial minimum term has passed. If the client terminates a retainer during the minimum term, the remaining months of the minimum term become immediately due and payable.
4.3.1 Annual price reviews
07 Heaven may review retainer pricing annually. Any price change will be communicated in writing with at least 60 days’ notice. If the client does not accept the revised pricing, either party may terminate the retainer with 30 days’ notice, regardless of whether the minimum term has passed.
4.4 VAT
All prices exclude VAT unless stated otherwise. VAT will be charged at the prevailing rate where applicable.
4.5 Third-party costs
Software subscriptions, hosting, advertising spend, and other third-party tools are at the client’s expense unless explicitly included in the proposal. These costs are not included in 07 Heaven’s fees and will be listed where applicable.
4.6 Invoicing
Invoices are issued via QuickBooks and sent to the billing email address on file. Unless otherwise agreed in writing, all invoices are due on receipt. “Due on receipt” means payable on the date the invoice is received. The late payment follow-up schedule in section 5 is calculated from this date. Where alternative payment terms have been agreed in writing (for example, net 14 or net 30), the follow-up schedule is calculated from the agreed due date.
5. Late Payment
07 Heaven operates a structured follow-up process for overdue invoices. By entering into this agreement, the client acknowledges and accepts the following process.
5.1 Follow-up schedule
If an invoice is not paid by the due date, the following steps will be taken:
- 7 days overdue. A friendly reminder will be sent requesting payment.
- 14 days overdue. A further follow-up will be sent. The client will be asked to confirm whether there are any issues preventing payment.
- 21 days overdue. A formal notice will be sent. 07 Heaven reserves the right to pause all work and services until the outstanding balance is settled. Any agreed deadlines or deliverables may be adjusted as a result of the pause.
- 28 days overdue. If no payment has been received and no payment plan has been agreed in writing, a Letter Before Action will be issued in accordance with the Civil Procedure Rules (Pre-Action Protocol for Debt Claims). This letter constitutes formal notice of 07 Heaven’s intention to pursue legal action.
5.2 Payment plans
If the client is experiencing financial difficulty, we encourage them to contact us at any stage. A reasonable payment plan agreed in writing before the 28-day notice will pause the escalation process for the duration of the plan, provided the client adheres to the agreed schedule.
5.3 Statutory interest
07 Heaven reserves the right to charge statutory interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at the rate of 8% per annum above the Bank of England base rate applicable on the date the payment became overdue. This interest accrues daily from that date until the debt is paid in full.
5.4 Debt recovery costs
In addition to statutory interest, 07 Heaven is entitled to claim reasonable costs incurred in the recovery of overdue debts, including but not limited to administrative costs, legal fees, and court filing fees. The fixed compensation amounts under the Late Payment of Commercial Debts (Interest) Act 1998 also apply:
- £40 for debts up to £999.99
- £70 for debts between £1,000 and £9,999.99
- £100 for debts of £10,000 or more
5.5 Legal proceedings
If full payment is not received within 7 days of the Letter Before Action, 07 Heaven may initiate legal proceedings without further notice. Such proceedings will include a claim for the principal sum, statutory interest, debt recovery compensation, and legal costs. Proceedings will be filed at the appropriate County Court.
5.6 Work suspension and hosting
07 Heaven reserves the right to suspend all services, revoke system access, and withhold deliverables for any engagement where invoices remain unpaid beyond 21 days. Work will resume promptly once the outstanding balance is settled or a payment plan is agreed in writing.
Where 07 Heaven provides hosting services, continued hosting is conditional on payment of all outstanding invoices. In the event of non-payment beyond 28 days, 07 Heaven reserves the right to suspend hosting services, which may result in the client’s website becoming unavailable. 07 Heaven will provide 7 days’ written notice before suspending hosting. The client’s website files and data will be retained for 90 days following suspension, after which they may be permanently deleted.
5.7 Client responsibility
It is the client’s responsibility to ensure invoices are directed to the appropriate person within their organisation. Changes to billing contacts or addresses must be communicated to 07 Heaven in writing. Failure to notify us of a change does not constitute grounds for disputing the validity of an invoice or the late payment process.
6. Delivery and Timelines
6.1 Timelines
07 Heaven will make every reasonable effort to deliver within the timelines stated in the proposal. Timelines depend on both parties meeting their responsibilities. If the client is unable to provide required information, access, or feedback within agreed timeframes, the delivery date will be adjusted accordingly and 07 Heaven will not be held responsible for any resulting delay.
6.2 Client responsibilities
The client agrees to provide all necessary information, resources, system access, and decisions required for 07 Heaven to deliver the agreed work. Responsibilities will be agreed at the start of each engagement. Delays caused by the client not meeting these responsibilities may result in extended timelines or additional costs, which will be communicated before being incurred.
6.3 Acceptance and sign-off
At the end of each project, 07 Heaven will present the completed work for the client’s review and sign-off. The client has 14 days from the sign-off meeting to raise any issues with the deliverables. After 14 days, the work is considered accepted. Any changes requested after acceptance are treated as additional work and quoted separately.
7. AI, Automation, and Technology
7.1 Third-party platforms
07 Heaven builds automations and integrations using third-party platforms including but not limited to HubSpot, Awork, QuickBooks, n8n, and various AI services. These platforms are owned and operated by their respective providers. 07 Heaven is not responsible for changes made by these providers to their APIs, pricing, functionality, or availability. If a third-party platform change breaks an existing automation, 07 Heaven will notify the client and quote the repair work separately.
7.2 Data and backups
The client is responsible for maintaining their own data backups. While 07 Heaven takes reasonable care with client data during the build process, 07 Heaven is not liable for data loss caused by third-party platform failures, client actions, or circumstances outside 07 Heaven’s reasonable control. 07 Heaven recommends that clients maintain independent backup procedures for all business-critical data.
7.3 AI-generated outputs
Where 07 Heaven uses AI tools in the delivery of work, including but not limited to content generation, automation logic, and data analysis, the outputs are reviewed by 07 Heaven’s team before delivery. However, AI-generated outputs may occasionally contain inaccuracies. The client should review all AI-assisted deliverables and raise any concerns during the acceptance period. 07 Heaven will correct any issues identified during the acceptance period at no additional cost.
7.4 Team adoption
Where the engagement includes team training or an adoption programme, 07 Heaven will deliver the training as specified in the scope. The effectiveness of the training depends on the client’s team engaging with the programme in good faith. If the client’s team does not participate in scheduled training sessions, does not follow the documented processes, or actively resists adoption, 07 Heaven cannot be held responsible for the resulting underperformance of the system. 07 Heaven will document any non-engagement and discuss it with the client directly.
8. Confidentiality
Both parties agree that all information exchanged under this agreement is confidential and will not be disclosed to any third party without prior written consent. This obligation survives the termination of the agreement for a period of 2 years.
9. Data Protection
Both parties will comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 07 Heaven will implement appropriate technical and organisational measures to protect any personal data processed on behalf of the client. Any data breach will be reported to the affected party within 48 hours of discovery.
Where 07 Heaven processes personal data on behalf of the client, the terms of our Data Processing Agreement apply. A copy is available on request.
10. Intellectual Property
10.1 Ownership
All intellectual property created specifically for the client under this agreement, including but not limited to website designs, automation workflows, custom code, and written content, becomes the client’s property upon full payment of all fees. Until full payment is received, all intellectual property remains the property of 07 Heaven. Where payment is outstanding, 07 Heaven may disable, remove, or restrict access to deliverables, including but not limited to automation workflows, website builds, and system integrations, until the balance is settled in full.
10.2 Pre-existing IP
Where 07 Heaven incorporates pre-existing intellectual property, such as templates, frameworks, or reusable code components, into the deliverables, the client receives a non-exclusive, perpetual licence to use that IP as part of the delivered work. 07 Heaven retains ownership of all pre-existing IP.
10.3 Open source and third-party code
Where open source or third-party code is used in the deliverables, the client’s use of that code is subject to the applicable open source or third-party licence terms. 07 Heaven will inform the client of any such usage.
11. Case Studies and Testimonials
07 Heaven may wish to use the client’s name, logo, or project details in marketing materials, case studies, or testimonials. This will only be done with the client’s explicit written consent. The client may withdraw this consent at any time.
12. Liability
12.1 Limitation of liability
07 Heaven’s total liability under this agreement is limited to the total fees paid by the client for the specific engagement giving rise to the claim. 07 Heaven is not liable for any indirect, incidental, or consequential damages, including loss of profits, loss of data, or loss of business opportunities, except where such liability cannot be excluded by law.
12.2 Indemnification
Each party agrees to indemnify and hold the other harmless from any claims, liabilities, damages, or expenses arising from any breach of this agreement or any negligent or wrongful act or omission. The indemnified party will notify the indemnifying party promptly of any claim and provide reasonable assistance in its defence.
12.3 No guarantee of results
Unless a specific guarantee is stated in the proposal, 07 Heaven does not guarantee specific business outcomes, revenue increases, or lead generation volumes. 07 Heaven commits to delivering the agreed scope of work to a professional standard. The results achieved depend on many factors outside 07 Heaven’s control, including the client’s market, team, and execution.
13. Non-Solicitation
The client agrees not to directly engage, solicit, or contract with any 07 Heaven team member, subcontractor, or freelancer who has been involved in the delivery of services to the client, for a period of 12 months following the end of the engagement, without 07 Heaven’s prior written consent. This clause does not prevent the client from engaging an individual who responds independently to a general public job advertisement.
If the client breaches this clause, the client agrees to pay 07 Heaven a recruitment fee equivalent to 25% of the individual’s first-year annual remuneration with the client, payable within 30 days of the individual commencing work for the client.
14. Cancellation and Termination
14.1 Project cancellation by client
If the client cancels a project after signing but before completion, the client is liable for all work completed up to the date of cancellation. The deposit is non-refundable. 07 Heaven will provide a final accounting of work completed and any balance owed.
14.2 Retainer termination
Either party may terminate a retainer by providing 30 days’ written notice, effective after the initial minimum term has passed. During the notice period, 07 Heaven will continue to deliver the agreed scope. The client will pay for all services rendered up to the effective date of termination.
14.3 Termination for cause
Either party may terminate immediately if the other party materially breaches this agreement and fails to remedy the breach within 14 days of written notice. In the case of non-payment beyond 28 days, 07 Heaven may terminate immediately and the full outstanding balance becomes due, subject to the late payment process described in section 5.
14.4 Post-termination
On termination, all intellectual property created for the client is transferred upon full payment for services rendered. 07 Heaven will provide reasonable assistance in transitioning systems or access to the client or a new provider. All confidentiality obligations survive termination.
15. Communications
During active engagements, communication will be through email, phone, and Google Meet for online meetings. Project updates are visible through the client portal. Calls are welcome between 09:00 and 17:00, Monday to Friday. Requests for changes or additional work should be submitted via email or through the client portal.
16. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good faith discussion. If direct discussion does not resolve the matter within 14 days, the parties agree to engage in mediation before pursuing any other form of dispute resolution. Mediation costs will be shared equally. If mediation does not resolve the dispute, either party may pursue their legal rights. This agreement is governed by the laws of England and Wales.
17. Force Majeure
Neither party is liable for any failure or delay in performance due to circumstances genuinely beyond their reasonable control, including but not limited to acts of God, war, pandemic, natural disaster, government action, or critical infrastructure failure. The affected party will notify the other party as soon as reasonably possible and both parties will work together to minimise the impact and resume performance.
18. Consumer Contracts
These terms govern a business-to-business relationship. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to services provided under this agreement. There is no automatic right to a cooling-off period or cancellation without charge. Cancellation terms are set out in section 14.
19. General
19.1 Entire agreement
These terms, together with the signed proposal, constitute the entire agreement between the parties. Any changes must be agreed in writing by both parties.
19.2 Severability
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
19.3 Assignment
Neither party may assign their rights or obligations under this agreement without the written consent of the other party, except that 07 Heaven may assign the agreement in the event of a merger, acquisition, or sale of the business.
19.4 Waiver
Failure by either party to enforce any provision of these terms does not constitute a waiver of that provision or the right to enforce it in the future.
19.5 Notices
Any formal notice required under these terms, including notice of termination or dispute, must be sent in writing by email to the address on file or by recorded delivery to the registered address of the receiving party.
07 Heaven Design Ltd
Company No: 6269491 | VAT No: 919 295 881
Cumberland House, 24-28 Baxter Avenue, Southend-On-Sea, Essex, SS2 6HZ
For questions about these terms, contact us at accounts@07h.co.uk or call 01702 410663.